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Maintenance Staff
By
Nicholas Brown,
August 2009
Agencies are expected to keep revenue streams flowing even as they are ordered to furlough employees.
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How to Respond to Member Complaints
By
Ruby Newell-Legner,
June 1, 2009
How you respond to complaints can be the difference between keeping and losing business.
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Magical Moments
By
Ronale Tucker Rhodes,
May 2009
Akron General Lifestyles - North, Stow, Ohio
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Up the Fitness Ladder
By
Anne B. McDonnell,
March 2009
A strong work ethic and great customer service skills helped Candice Christner go from selling smoothies to managing many fitness departments.
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Pathway to Success
By
Heather Peavey,
February 2009
Brenda Steger has grown from a part-time instructor into a multi-tasking manager.
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Manager Focuses on People
By
Anne B. McDonnell,
January 2009
Kari Porter manages the Eugene Family YMCA fitness center with a focus on people — members, non-members and staff.
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Making the Most of Meetings
By
Stephen Tharrett and James A. Peterson,
January 2009
Effectively organizing and conducting meetings with employees can create a smooth-running facility.
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The Real Reasons We Love Our Jobs
By
Rob Bishop,
January 2009
We all use the same party line about why we love owning a fitness center, but let's be honest — there are some perks we don't always talk about.
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Masterpiece Theater
By
Andrew Cohen,
January 2009
Giving employees a script to follow guards against embarrassing ad-libs.
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Undiagnosed Dangers
By
John T. Wolohan,
December 2008
A girl's fatal fall highlights the importance of proper supervision and medical care.
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